This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the ...

Drawing on more than one hundred interviews with students, employees, executives, and activists, Lower Ed tells the story of the benefits, pitfalls, and real costs of a for-profit education.

Graduating from college in 1971, the tough-talking Stevie enthusiastically dives into the San Francisco scene, where she shares an apartment with a disco queen and joins a woman's consciousness-raising group.

This heartwarming story is illustrated with sixty of Iris’s gorgeous impressionistic paintings, works of art that have allowed her to express herself since the age of three.

A successful female DJ refuses to let a few romantic catastrophes keep her down in award-winning author April Sinclair’s dazzlingly soulful novel that was hailed as “a Bridget Jones’s Diary for black women” by the New York Times ...

The author of The Africa Cookbook presents a history of the African Diaspora on two continents, tracing the evolution of culturally representative foods ranging from chitlins and ham hocks to fried chicken and vegan soul.