This title presents an holistic view of CRM, arguing that its essence concerns basic business strategy - developing and maintaining long-term, mutually beneficial relationships with strategically significant customers - rather than the ...

Drawing on more than one hundred interviews with students, employees, executives, and activists, Lower Ed tells the story of the benefits, pitfalls, and real costs of a for-profit education.

Graduating from college in 1971, the tough-talking Stevie enthusiastically dives into the San Francisco scene, where she shares an apartment with a disco queen and joins a woman's consciousness-raising group.

This heartwarming story is illustrated with sixty of Iris’s gorgeous impressionistic paintings, works of art that have allowed her to express herself since the age of three.

In addition to 80 recipes, Jessica Harris captures the charm of the island’s gingerbread cottages, lobster fishermen, artisan fudge shops, and farmers’ markets in her short essays on Vineyard life.

But when she’s told she’s ineligible to compete in the school’s essay contest, her explosive reaction to the news leads to a confrontation with her mother, who shares some family truths Roberta isn’t ready for.

Chicago deejay Daphne "Dee Dee" Dupree is sassy and successful—but a series of catastrophic relationships has left her gun-shy.