Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field.

"In the Technicolor glow of the early seventies, Jessica B. Harris debated, celebrated, and danced her way from the jazz clubs of the Manhattan's West Side to the restaurants of the Village, living out her buoyant youth alongside the great ...

Chicago deejay Daphne "Dee Dee" Dupree is sassy and successful—but a series of catastrophic relationships has left her gun-shy.

Volumes for 1916-1917 include the Reports of the 1st-2nd annual general meeting of the society.

In the second book in their successful new One to One series, two marketing gurus focus on how to implement one-to-one marketing programs within the all-important category of business-to-business sales and service.

This volume documents the results of global research on customer management (CM) funded by QCi, IBM and OgilvyOne.

FINALIST FOR THE 2019 NATIONAL BOOK AWARD Named a notable book of 2019 by the New York Times Book Review, Chicago Tribune, Time, and The Guardian As featured by The Daily Show, NPR, PBS, CBC, Time, VIBE, Entertainment Weekly, Well-Read ...

A truly authentic guide to down-home traditional Caribbean cooking, the kind you'd find at roadside stands, Sky Juice and Flying Fish captures the feel of the Islands, bringing the blue-green sea, the tropical breeze, and the exotic scents ...